Terms and Conditions

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. BY ACCESSING THIS WEBSITE AND ITS CONTENTS, YOU AGREE TO THE TERMS AND CONDITIONS SET OUT BELOW. IF YOU DO NOT AGREE WITH THESE TERMS AND CONDITIONS, DO NOT ACCESS THIS WEBSITE OR ANY OF ITS CONTENT.

1. Purpose

These General Terms and Conditions govern the conditions for use and access to the website located at www.Lamastek.com, hereinafter referred to in this document as “Lamastek”.

This website has been developed, created and designed to provide information and allow access to the content contained therein, subject to the restrictions and limitations imposed by these General Terms and Conditions, and also to enable access to other pages with which the website may have commercial, professional or other relationships.

The mere use of the website and/or the purchase of items through Lamastek.com grants the user the status of Customer, who declares that they are aware of and accept, without reservation or exception, each and every one of the General Terms and Conditions set out herein.

The individual owner of the website may unilaterally amend any and all obligations contained in these General Terms and Conditions without prior notice. They may also restructure, modify or remove any information, service or content included on the website without prior notice. Any modification to these General Terms and Conditions for a specific case shall only be valid when made in writing and signed by the legal representatives of each party.

2. Customer Rights and Obligations

2.1 Access and Use Conditions

Through Lamastek.com, any customer may access the information contained on the website free of charge.

Access to and use of the website are subject to the legal provisions in force at any given time, as well as to the principles of good faith and lawful use by the customer. Any act that may cause harm or damage to the website or to third parties is expressly and strictly prohibited.

2.2 Content and Customer Conduct

The customer undertakes to make lawful, diligent, honest and proper use of the information or content accessed through Lamastek.com or through third parties previously provided by Lamastek.com, in accordance with the principles of good faith and in full compliance with applicable law.

The customer must refrain from obtaining, except for personal use, any information (understood as any message, audio files, photographs, drawings, software, and in general any type of computer, graphic or other file) that is the property of the website.

The customer also undertakes not to cause, maliciously or intentionally, any damage or loss that may affect the website itself, and not to introduce or disseminate so-called “computer viruses” that may produce unauthorized changes to the website’s content or systems. The customer’s use must comply with the law, morality and public order; and the customer shall not copy, reproduce, distribute, transfer, transform or modify content without prior written consent from Obigate or any person delegated by it.

3. Use of Purchased Items and Liability

Obigate does not trade or supply any illegal item, equipment, software or hardware, nor does it support any such activity. All items offered for purchase on Lamastek are legal and may not be used for illegal activities. Lamastek disclaims any and all liability if a customer uses any item purchased on the website for unlawful purposes. When using any software on an item purchased from Lamastek.com, the customer alone is subject to all applicable laws and regulations, and Lamastek cannot under any circumstances be held responsible for the customer’s actions.

4. Payment Methods

Lamastek provides four payment methods for purchases within Portuguese territory: Multibanco reference, credit card via PayPal, cash on delivery, CTT Expresso; and one payment method for purchases outside Portugal: credit card via PayPal. Credit card payments via PayPal are subject to a service fee and imply acceptance of PayPal’s terms and conditions, available at www.paypal.com.

5. Terms, Ownership and Non-Compliance

Product specifications may be changed without prior notice. Lamastek disclaims any liability for typographical errors or changes to technical specifications.

Receiving the goods implies acceptance of the sales conditions, and the customer may not claim ignorance of them. The fact that the customer has not received these General Terms and Conditions in their native language does not prevent their application. Ownership of products supplied by Lamastek shall only be transferred to the customer after full payment has been made.

Returns & Exchanges

1. Order Cancellation

You may cancel your order if it is still in pending status, meaning it has not yet been packed and has not left our warehouses.

To do so, access your personal account. If the order you wish to cancel is pending, send an email to geral@Lamastek.com requesting cancellation.

2. Returns

If you have already received your order and it has a problem, or if for any reason you are not satisfied, you may return it within 14 days from receipt, provided that the product(s) are new, complete, and in the original packaging. The packaging must not be damaged, altered, or defaced.

Incomplete, damaged, or used products will not be accepted.

In the case of displays and touchscreens, the customer must never remove the protective film or warranty seal before confirming correct operation. In the event of a return, the item must keep the protective film intact and the warranty seal in place. Only under these conditions will the return be accepted.

For any repair part that requires installation, if the customer detects an anomaly and the part was sold by Lamastek within the first 8 days, we will replace it with an identical part or issue a credit to the customer’s account to be used in a future order. This credit will only be issued if we do not have the part in stock, as the first option is always replacement with an identical part. This process may take up to a maximum of 30 days to be resolved.

We are not responsible for defects caused by customer installation errors.

Returned products must be sent under the same conditions as received by the customer.

If we receive returns that do not meet the above conditions, the customer will not be entitled to any refund and we may propose to ship the returned item together with the next order. If the customer refuses and wishes to recover the item, they must arrange pickup from our premises and bear the corresponding costs.

To exercise your right of return, contact our Customer Support with your order number and the description or reference of the product you wish to return. Defective goods may only be returned with our prior approval.

Returns are always at the customer’s expense.

In the event of a return due to fault, please send to the following address:

Lamastek – Ângelo Filipe Correia
Rua Santa Maria, Edifício Belo Horizonte 1341
4535-401 Santa Maria de Lamas

3. Product Exchanges

We only perform exchanges (whether due to customer error or any other reason attributable to the customer) if the customer bears any associated costs, which will be communicated in advance.

Applicable Law

These General Terms and Conditions are governed by Portuguese law, which applies to their validity, interpretation, execution and compliance in national or international transactions. Any disputes arising from this contract, discrepancies, claims or controversies shall be resolved by arbitration in a Portuguese State Court under its applicable rules. If arbitration is not carried out by mutual agreement or is declared null, the parties choose the jurisdiction of the District of Aveiro, expressly waiving any other.

The customer declares that they have read, understood and accept these General Terms and Conditions in their entirety.

Liability Conditions Related to Lamastek Repair Services

By sending us your equipment for repair/diagnosis, you agree to the terms and conditions below as defined by Lamastek:

The received equipment will only be repaired for the fault described by the customer.

Once you submit your equipment to our care, the device warranty will end (once opened, it loses the operator’s warranty). You may rely on a warranty governed by the terms set out in the “Terms and Conditions” on Lamastek. Parts that are damaged due to end-of-life wear will not be returned unless requested by the customer. In addition to the terms defined here, the terms described herein also apply.

Lamastek provides a 6-month warranty on repairs, covering faults not caused by damage inflicted on the device such as signs of drops, heavy pressure, or moisture traces. In the event the warranty is void, an alternative repair estimate will be provided. Lamastek will not at any time sell or share private information contained on devices, ensuring internal confidentiality. We are not responsible for data loss; it is your responsibility to make a backup before sending any device capable of storing digital information.

We do not assume responsibility for the transport of equipment (unless collection and shipping are carried out via our carrier CTT Expresso, which will be responsible for delivery). Transport must be registered and sent to Lamastek’s attention. Please ensure that both sender and recipient addresses are clearly legible. Transport and logistics costs are always borne by the customer in all circumstances.

You should send only the equipment itself, excluding boxes, chargers and protective cases.

When sending equipment for repair, you must tick the box “I have read and agree to the terms and conditions”, thereby confirming that you have read, understood and accept the conditions imposed by Lamastek.