Delivery and Payment Policy

1. Order Delivery

The shipping date displayed on each product page is an estimated dispatch date based on the normal operation of the entities involved in order shipping. Orders for delivery to P.O. boxes are not accepted.

The delivery times indicated on the checkout page may be subject to change due to stock shortages, holiday periods, or other external factors beyond Lamastek’s control, such as delays by delivery service providers, which are external companies.

2. Order Processing / Dispatch

Orders are processed on business days only, for orders placed before 5:00 PM. After payment confirmation, orders are shipped to the address provided by the customer; any errors in the submitted details are the sole responsibility of the customer. Pre-orders, unlike standard orders, are processed only once the product becomes officially available from the brand for distribution to the end consumer. Orders will only be shipped once all products are available.

3. Shipping Costs

Shipping costs are borne by the customer and added to the total value of the selected products. Shipping fees are calculated based on the actual or volumetric weight of the order and the chosen delivery method (store pickup / postal service / pickup point). Additional fees may apply for large items. Customers will be informed of all charges before confirming the order and completing the purchase, as well as any price differences depending on the chosen delivery method. Available delivery methods and respective delivery times may vary depending on the time of year.
The in-store pickup option (“Store Pickup”) is available at the Lamastek physical store and is free of charge.

4. Order Delivery Inspection

For your convenience, upon receiving your Lamastek order, please inspect its condition. If the package is damaged, refuse delivery and report the situation to the courier. Only in this way can we be held responsible for damage incurred during shipping.

5. Large Appliance Delivery Service

Lamastek provides a delivery service for large household appliances.

6. Standard Delivery Service

The Standard Delivery Service for large appliances includes delivery at ground level only. If delivery access requires stairs or an elevator, the appliance will be left at the building entrance (apartment building, shopping center, etc.).

This service is free of charge within mainland Portugal. For other regions, shipping fees will apply according to the current price table.